Transportation Field Staff Supervisor

This position supports field staff and coordinates daily functions to ensure student safety. In addition, this role assists the Transportation Director in day-to-day supervision of staff and supports department objectives.

30%

• Oversees the Field Staff daily operations for over 40 bus monitors and 100 crossing guards to ensure student safety. 
• Monitors OSPI district compliance mandated by law and district policy.

25%

• Leads assigned staff, monitoring and reviewing their work, and facilitates their evaluation. 
• Provides training and cross-training as needed. 
• Performs yearly in-services and monthly Bus Monitor meetings. 
• Manages daily substitute work.

10%

• Performs weekly calculation of payroll for all Adult Crossing Guards and Bus Monitors.

10%

• Manages Head Start Routing and Audits.

5%

• Supports Intervention with training concerns.
• Recommends and implements existing and new procedures and processes.

5%

• Interprets Transportation Office policies and procedures for field staff and the public.
• Oversees the investigation of service complaints.

5%

• Responds to requests for information regarding transportation service operations.
• Prepares reports.
• Schedules and prioritizes staff work assignments as required to ensure student safety.

5%

• Manages the interview process for bus monitors and crossing guards and assists in determining the selection or promotion of employees. 
• Recommends retraining, disciplinary action and termination.

5%

• Performs road checks for adverse weather conditions and hazards, monitors bus stops for safety and special needs accessibility.

OTHER FUNCTIONS:

• Represents the Transportation office at various meetings as assigned.
• Facilitates section activities in Manager’s absence.
• May perform related duties consistent with the scope and intent of the position.

DISTRICT WIDE CORE COMPETENCIES:

Collaboration

Develops cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties.

• Is seen as a team player who encourages efficient and effective collaborations.
• Works skillfully in difficult situations with both internal and external groups.
• Represents his/her own interests while being open-minded to other groups.
• Builds respectful and productive relationships internally and externally.

Getting Results (Action Oriented)

Performs work with energy and drive; values planning, but will take quick, decisive action when an opportunity presents itself.

• Demonstrates a strong sense of urgency about solving problems and getting work done.
• Focuses on achieving the goal even in the face of obstacles.
• Assumes responsibility for starting and finishing work with minimal supervision.
• Strives for new levels of performance.

Decision Quality & Problem Solving

Uses analysis, wisdom, experience and logical methods to make good decisions and solve difficult problems with effective solutions; appropriately incorporates multiple inputs to establish shared ownership and effective action.

• Weighs the consequences of options before making a decision.
• Applies appropriate criteria to situations for the purpose of making decisions.
• Displays self-confidence in own judgment.
• Focuses in the facts and solutions instead of opinions and problems.

Integrity

Is widely trusted; is seen as a direct, truthful individual; presents truthful information in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.

• Deals with people and situations in an honest and forthright manner.
• Represents information and data accurately and completely.
• Represents the confidentiality of information and concerns shared by others.
• Takes ownership if a mistake is their own and does not blame others.

Accountability

Holds self and others accountable for measurable high-quality, timely and cost-effective results; determines objectives, sets priorities and delegates work; accepts responsibility for mistakes; complies with established control systems and rules.

• Takes responsibility and action as if the risks (financial or otherwise) are his or her own.
• Holds individuals and team accountable for their actions and results.
• Initiates action even if outcome is uncertain and is willing to accept the consequences of failure.
• Aligns own activities and priorities to meet broader organizational needs.
• Demonstrates courage and confidence in his or her own ability.

RELEVANT COMPETENCIES:

Drive for results

Pursues everything with energy, drive and a need to finish; does not give up before finishing, even in the face of resistance or setbacks’ steadfastly pushes self and other for results

• Sets and maintains high performance standards for self and others.
• Motivates others to convert ideas into actions and results.
• Recognizes and takes advantage of opportunities to deliver results.
• Has a strong sense of urgency about solving problems and getting things done.

Creativity

Generates many new and unique ideas; makes connections among previously unrelated notions; is unafraid to use unorthodox methods; is seen as original and value-added in brainstorming settings

• Generates a lot of new and unique ideas.
• Brainstorms multiple and value-added solutions to problems.
• Draws from multiple resources and perspectives to come up with new ideas and approaches.
• Creates new and effective processes and systems.

Planning

Accurately determines the length and difficulty of tasks and projects; sets clear, realistic and measurable goals; sets priorities and time parameters to accomplish tasks and projects; anticipates roadblocks and develops contingencies to redirect tasks so momentum is not lost.

• Demonstrates a strong sense of urgency about solving problems and getting work done
• Allocates and coordinates time effectively and efficiently to avoid conflicts.
• Anticipates potential problems and develops plans to address them.
• Develops an appropriate work plan to achieve results.
• Monitors progress, responds to problems and measures performance.

Directing Others

Establishes clear directions; sets stretching goals and assigns responsibilities that bring out the best work from people; establishes a good work plan, and distributes the workload appropriately

• Assigns work to others, adapting to the responsibilities, motivation and interest of each individual.
• Clearly communicates responsibilities including decision making authority, required actions and deadlines.
• Provides appropriate support based on direct report’s capabilities.
• Encourages two-way dialog to ensure success.

Customer Focus

Commits to meeting the expectations and requirements of internal and external stakeholders; acts with stakeholders in mind; values importance of providing high-quality customer service

• Demonstrates a strong sense of urgency about solving problems and getting work done
• Makes customers and their needs a primary focus of his/her actions.
• Thinks ahead and considers the impact of actions both internally and externally.
• Develops trust, credibility and maintains strong relationships with customers.
• Goes the extra mile to satisfy customer needs and expectations.

KNOWLEDGE, SKILLS AND ABILITIES: 

• State, federal and local laws and regulation related to public transportation services.
• Short-term and long-term planning skills.
• Staff supervision, team development and motivation.
• Interpersonal relations.
• Planning, organizing and prioritizing workloads.
• Customer service.
• Presentations.
• Researching, analyzing and interpreting transportation rules and regulations.
• Use of personal computer and a variety of application software to include Microsoft, Word, Excel, PowerPoint.
• Think logically.
• Make recommendations and implement solutions.
• Establish and maintain effective working relationships with District staff and the public in a multicultural community.
• Coordinate multiple tasks and complete projects successfully while keeping both details and overall goals in mind.
• Monitor and analyze data, form conclusions, and make recommendations for the resolution of complex problems.
• Communicate effectively in speech and writing.
• Prioritize and organize work.
• Work independently and in teams.

DESIRED:

High Proficiency in Microsoft Office (Word & Excel).

EDUCATION/EXPERIENCE:  

A typical way to obtain the knowledge and abilities would be:

Two to three (2-3) years of Transportation experience including route planning using computerized routing software; proven experience successfully leading or supervising five or more staff; three to five (3-5) years of Transportation experience including route planning using computerized routing software and successful supervisory experience of 10 or more staff preferred; Bachelor’s degree in business, public administration or other transportation related areas of study; Associate’s degree with a working emphasis in business and customer service, and additional qualifying work experience will substitute for the education requirement on a year-by-year basis ;or an equivalent combination of education and experience.

Any equivalent combination of education, experience and training that provides the required knowledge, skills and abilities to perform the work will be considered.  

DESIRED CERTIFICATIONS & LICENSES:

Ability to complete Washington State CWU Transportation Management Certification.

Valid Washington State driver’s license CDL – P1 S Endorsement & Certified Flagger Endorsement or able to obtain within 6 months.  

CLEARANCES:

Criminal Justice fingerprint and background check