Pharmacy Operations Manager

Position Summary
The Pharmacy Operations Manager is responsible for overseeing the day-to-day operations of the retail and wholesale pharmacies, managing 340B split billing software, supporting pharmacy-related projects, and ensuring compliance with applicable regulations. This role will also provide leadership in specialty pharmacy services and act as a key resource for the department. Additionally, the Pharmacy Operations Manager will serve as the designated backup to the Director of Pharmacy and assist with strategic initiatives and operational efficiencies.

Essential Duties

1. Oversee daily operations of the retail, wholesale, and specialty pharmacy, ensuring optimal workflow, compliance with federal and state regulations, and adherence to safety protocols.
2. Manage pharmacy inventory, purchasing, and formulary decisions to optimize stock levels, ensure cost-effective medication use, and maintain compliance with regulations.
3. Ensure adherence to state and federal regulations, including DEA, FDA, HRSA, OPA, and Board of Pharmacy requirements, while overseeing 340B split billing software and compliance.
4. Provide operational leadership for specialty pharmacy services, ensuring high-quality care for patients requiring complex medication therapies and maintaining specialty pharmacy accreditations.
5. Lead and support pharmacy-related projects, process improvements, and technology implementations to enhance efficiency, financial performance, and patient access to specialty medications.
6. Collaborate with multidisciplinary teams, including providers, finance, nursing, and compliance, to improve pharmacy operations and interdepartmental communication.
7. Conduct regular audits and ensure appropriate documentation and billing practices to uphold financial and regulatory compliance.
8. Develop and enforce policies and procedures to maintain patient safety, quality assurance, and operational excellence across pharmacy services.
9. Assist in accreditation, program expansion, and strategic initiatives to improve access to specialty medications and enhance overall pharmacy services.
10. Serve on committees and work groups related to retail pharmacy, 340B, and other pharmacy initiatives as needed. Act as a backup to the Director of Pharmacy, overseeing operations in their absence and providing continuity in leadership and decision-making.

Other Duties

1. Other duties as assigned.

Competencies

1. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
2. Business Acumen: Using economic, financial, market, and industry data to understand and improve business results; using one’s understanding of major business functions, industry trends, and own organization’s position to contribute to effective business strategies and tactics.
3. Creativity and Innovation: Applies creative problem-solving skills to develop solutions to problems; recognizes and demonstrates the value in taking “smart” risks and learning from mistakes; develops multiple alternatives and understands the feasibility of each; effectively shares and implements his/her ideas. Generates innovative solutions in work situations; tries different and novel ways to deal with work problems and opportunities.
4. Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
5. Impact and Influence: Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved. Taking advantage of opportunities to make a difference and have an impact. When used well, the intended outcome of this competency is the creation of goodwill, trust, and respect while motivating people to want to follow you even when they don’t have to.
6. Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
7. Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Addresses conflicts by focusing on the issues at hand to develop effective solutions when disputes or disagreements occur; helps others resolve conflicts by providing impartial mediation when needed.

Supervisory or Managerial Responsibility
None

Travel
Local travel only

Core Values

1. Be available to work as scheduled and report to work on time.
2. Be willing to accept supervision and work well with others.
3. Be well groomed, appropriate for your role and wear ID Badge visibly.
4. Follow all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
5. Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution.
6. Adheres to safe working practices and always follows all institutional and departmental safety policies and procedures. 
7. Wears appropriate PPE as outlined by the infection control policies and procedures.
8. Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications

1. Education: Doctor of Pharmacy (PharmD) or Bachelor of Pharmacy (BSPharm) degree.
2. Work Experience: Minimum 5 years of pharmacy experience, with at least 2 years in a leadership or management role required. Experience with 340B and specialty pharmacy operations.
3. Special Training, Certification or Licensure: None.

Salary Range: $156,026 – $206,344

Benefits
At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families. 

• Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
• Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
• Dental & Vision Plans: Coverage effective the first of the month after hire.
• Retirement Savings: 403(b) plan with employer contributions after two years.
• Wellness Incentives: Earn up to $200 annually for preventive health activities.
• Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
• Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
• Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
• Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
• Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
• Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.

Application Deadline: This position will be open for a minimum of three days and until a top applicant is identified.