Housing Services Manager

 Job Description

Type:  Regular, Full-Time

Status:  Exempt

Reports to: Chief Programs Officer

Location: Fresno, CA

Pay Rate: $83,200 (Entry Level) – $116,480.00 (Top) 

Hours of Work:  Monday- Friday and may work some weekends depending on the need of operations. 

Under the direction of the Chief Programs Officer, the Housing Manager is responsible for the operations of all 24/7 Residential (Emergency and Transitional Safe House) and Rapid Rehousing programs of the Marjaree Mason Center.  This position is responsible for the management of direct staff and volunteers for all housing programs, and has direct oversite and responsibility of the facilities, operations and client programming. This includes the primary responsibility of grant management, data collection, maintaining all reporting and file mandates for all housing grants; including that of HUD (Housing of Urban Development) federal grants. This position represents the agency, and maintains interactions with clients, families, and community. 

ESSENTIAL FUNCTIONS 

1. Oversee and provide leadership for      all aspects of the Housing Program, including operations, programming, and      management of staff, including afterhours response and consultation with      staff as needed.
2. Leads the team in developing and      implementing effective systems, policies, and procedures for the      department while managing and holding the team accountable for achieving      strategic goals and metrics.
3. Work in collaboration with other      departments/programs, that include but are not limited to the Crisis      Response Manager and Emergency Leads for coordination and entry of those      into the Safe House, and the Children’s Services and Community Resource      Manager for services that intersect with the Housing department. 
4. Develop and implement strategic      program plans for the shelter and housing department that align with and      support the organization’s overall mission, vision, and strategic      objectives. 
5. Collaborate with the Chief Programs      and Financial Officer to develop, manage, and monitor the annual program      budget, ensuring fiscal responsibility, cost-effective resource      allocation, and alignment with grant requirements and organizational      financial goals.
6. Ensure funder accountability by      tracking and reporting on grant metrics, program outcomes, and finances.      This includes managing the team in providing detailed documentation as      well as preparing reports to communicate the program’s impact. 
7. Proactively monitor grant and      contract compliance through documentation, reporting of metrics and      outcomes, and financials to ensure compliance.
8. Continuously assess and elevate the      quality of shelter and housing services through systematic program      evaluation, client feedback mechanisms, trauma-informed best practices,      and ongoing staff training to ensure exceptional, compassionate, and      effective support for survivors
9. Strategically develop, nurture, and      expand community partnerships that include but are not limited to local      organizations, government agencies, and potential housing resources to      create a network that enhances the service delivery, expands reach, and      provides holistic support for domestic violence survivors. These include      leading the agencies DV Coordinated Entry System, and collaborating with      the community Coordinated Entry system at large. 
10. Develop, review, and continuously      refine program-specific policies and procedures that align with      organizational mission, best practices in domestic violence services, and      regulatory requirements, including updating the Safe House Residential      Handbook regularly. 
11. Oversee facility management by      monitoring the cleanliness of spaces, promptly addressing health and      safety concerns, coordinating with the Facilities Department for      maintenance needs, ensuring a clean, safe, and compliant environment for      staff and clients. 
12. Serve as the subject matter expert      for all housing and shelter programs, maintaining a comprehensive      knowledge for the organization.
13. Serve as the subject matter expert      for the organization for external organizations, acting as the      spokesperson to the community as needed, delivering community      presentations, conducting media interviews, and providing training as needed.
14. Champion the organizational culture      within the Housing Department.
15. Support cross training to ensure an      adaptable workforce and eliminate any skill gaps.
16. Management of human resources      functions for the Housing Department, including interviewing and selection      of staff, creating staff schedules, monitoring staff progress, and      conducting performance evaluations.
17. Collaborate with the Human Resource      Department to design and implement a staff and volunteer development      program, encompassing onboarding, training to functional proficiency for      job roles, and developing ongoing learning opportunities through      workshops, webinars, and training to foster a culture of professional      growth.
18. Lead and attend department and      agency-wide meetings as required.
19. Complete other duties as assigned.

EMPLOYEES:

1. In conjunction with the HR department, takes a lead role in the interview and selection of new employee hiring. 

2. In partnership with Housing Service Lead and the HR department, create and implement a department training process for staff and volunteers.  

3. Lead and model a positive and supportive work environment amongst the team.

4. Evaluate staff and volunteer performance, and ensure the compliance with agency policies and procedures. 

The Housing Services Manager is expected to customarily and regularly exercise discretion and independent judgment in carrying out job duties. The Housing Services Manager is also expected to perform solely exempt-type duties more than 50% of work time during the workweek.

NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements, which may change from time to time based on business needs. When appropriate, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, so long as those accommodations do not create an undue hardship for the Agency. 

____________________________________________________________________________________

QUALIFICATIONS: 

1. Bachelor’s Degree preferred.
2. Bilingual preferred.
3. Experience in the domestic violence field, with at least 2-years managerial experience. 

The requirements listed below are representative of the additional knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES NEEDED TO BE SUCCESSFUL IN THIS POSITION:

Ability to effectively communicate, in English, all staff and volunteers. 

Ability to read, analyze, and interpret policies and procedures, grants or governmental regulations. 

Ability to write reports, business correspondence, and procedure manuals. 

Demonstrates positive communication skills. 

Demonstrates positive community engagement and skills to present information to public forums etc. 

Ability to analyze situations, make decisions, and communicate a vision.

Thorough understanding of the agency mission, vision, and core values. 

Demonstrates the ability to work with sensitivity and without discrimination toward peoples of diverse cultures, races/ethnicities,   

    socio-economic positions, ages, religions, genders, physical/mental challenges/disabilities and sexual orientations.

CERTIFICATES, LICENSES, REGISTRATIONS: 

Possession of a valid California driver’s license and proof of liability insurance on personal auto. 

Must be insurable at all times at standard rate by MMC insurance carrier. 

Must pass a tuberculosis, drug and fingerprinting test.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. 

The employee frequently is required to stand and use hands to finger, handle, or feel objects. 

The employee is occasionally required to walk; reach with hands and arms; climb or balance; stoop, kneel, or crouch and smell.

Occasional to frequent use of stairs

The employee must occasionally lift and/or move up to 20 pounds. 

Clearly present information in front of a group 

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability 

 to adjust focus.

Ability to adjust focus- (ability to adjust eye to bring an object into sharp focus). 

Close Vision- (Clear vision at 20 inches or less). 

Lift up to 25 pounds- infrequent

Push/pull- occasional-frequent

Reach with hands and arms- frequent

Sit- excessive 

Stand- frequent

Stoop, kneel, crouch, or crawl- occasional to frequent 

Talk or hear- frequent 

Use hands to finger, handle or feel- frequent 

Walk- frequent 

Fine Dexterity- Both- frequent 

q Typical noise level- loud 

Repetitive use of hands- frequent 

Hearing- ability to hear instructions- frequent 

Grasping: simple/light- frequent 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is at times loud due to client and children’s activities.

The Marjaree Mason Center, Inc. is an Equal Opportunity Employer. It is our policy to make all personnel decisions without discrimination on the basis of race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status.

The Marjaree Mason Center is 24/7 operation and all employees, at any point of time, may be asked to perform other work duties from those normally assigned such as working in our emergency services