Customer Service Representative (Remote)

Marketing, Support
March 12, 2025
Full Time

Apply for this job

Email *

Job Description

VASL

Position: Customer Service Representative
Location: Remote (Supporting US-based eCommerce Brands)
Job Type: Full Time, 6 days a week
Timings:  9 pm – 4 am, Pakistan Standard Time

About the Role

We are seeking a dedicated and proactive Customer Service Representative to join our team and support our US-based eCommerce clients. The ideal candidate will be passionate about delivering exceptional customer experiences, resolving inquiries efficiently, and contributing to the growth of the brands we represent.

Responsibilities  

  • Customer Interaction: Respond to customer inquiries via email, chat, and phone in a professional and timely manner.
  • Order Management: Assist customers with order processing, tracking, and resolving order-related issues.
  • Product Knowledge: Develop a deep understanding of the client’s products and services to provide accurate information and recommendations.
  • Complaint Resolution: Address and resolve customer complaints or issues, escalating complex cases to the appropriate department when necessary.
  • Support Efficiency: Maintain a high level of responsiveness and accuracy while meeting performance metrics such as response time, resolution time, and customer satisfaction.
  • Feedback Collection: Gather customer feedback to identify trends and areas for improvement.
  • Documentation: Log all customer interactions and actions taken in the CRM system to ensure proper follow-up and record-keeping.
  • Policy Adherence: Ensure compliance with company policies, procedures, and customer service standards.
Experience:

Minimum 3-5 years of customer service experience, preferably in an eCommerce or retail environment.

Skills:
    •    Excellent verbal and written communication skills.
    •    Strong problem-solving and conflict-resolution skills.
    •    Ability to handle multiple tasks efficiently and work in a fast-paced environment.
    •    Proficiency in CRM tools and eCommerce platforms (e.g., Shopify, Zendesk, Gorgias, etc.).
    •    Availability: Flexible to work US business hours, including weekends or holidays if needed.
    •    Education: High school diploma or equivalent (Bachelor’s degree preferred).

Key Competencies:    
    •    Customer-focused mindset with a positive attitude.
    •    Attention to detail and organizational skills.
    •    Ability to work independently and as part of a team.
    •    Tech-savvy and quick learner of new tools and systems.

Why Join Us?    

    •    Opportunity to work with dynamic eCommerce brands.
    •    Competitive compensation and benefits.
    •    Supportive and collaborative work environment.
    •    Room for growth and professional development.

To apply for this job please visit vasl-talent.freshteam.com.

Related Jobs