Job Description

Prosperity Bank
External Applicants: Please apply through Prosperity Bank’s Career Center at https://www.prosperitybankusa.com/Careers. Applying through any other source may prevent Prosperity from receiving your application.Â
Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent – Career Center in ADP.
Position Overview:Â
An enthusiastic individual who can provide excellent customer service for inbound calls regarding products, services and inquiries. Guides customers how to use our products and services and provides technical troubleshooting. Â Builds sustainable relationships through positive and open communications.
Responsibilities:Â
- Provide thorough, friendly, and effective customer service to all customers in a timely and accurate manner.
- Resolve problems through active listening, empathy and clarifying the customer’s needs; determining the cause of the problem, explaining the best solution, submitting correction or adjustment and following up to ensure resolution, when applicable.
- Maintain comprehensive working knowledge of all systems
- Update customer information during and after each call
- Meet personal/customer service team call handling goals
- Notify immediate supervisors of all problems or unusual mattersÂ
- Follow communication procedures, guidelines and policies
Minimum Qualifications:
- High school diploma or GED
- 1 year minimum experience preferred of strong customer service skills and active listening in Call Center and/or Banking
- Advanced computer skills and proficiency using multiple screens
- Ability to effectively read, write, and verbally communicate with customers and co-workers
- Maintain a professional attitude and appearance
- Ability to multi-task, prioritize, and manage time effectively
- Detail oriented
Hours: Monday – Friday 3:00 PM – 7:00 PM. Rotating Saturdays: 9:00am-5:00pm
(Availability to work a flexible schedule which includes all hours of Call Center operation including Saturdays and holidays)
To apply for this job please visit workforcenow.adp.com.