Customer Experience Manager

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Training & development
• Vision insurance

• Provides constant feedback and development to Customer Experience Experts, Senior Customer Experience Experts, and Shift Leads.
• Ensures teams have clear responsibilities, specific duties, and projects assigned daily.
• Oversees proper execution of growth and retention tactics by team members.
• Ensures office flow/operations are in line with Waterworks standards at all times
• Keeps team members on task with the primary objective of helping families in person and on the phone.
• Manages current staffing levels to ensure the office is optimally staffed at all times and suggests areas where we can cut hours to keep expenses down when possible.
• Helps boost morale around the workplace and acts as a positive role model for others.
• Ensures team members complete continual training assignments on time and with a 100% pass rate.
• Oversees the onboarding process of new office team members and ensures training program is properly being executed with each trainee.
• Ensures weekly company meeting messages/objectives are effectively communicated to the team and are being executed each week.

• Minimum of a high school diploma
• 3-5 years’ experience in direct team management (required)   
• 3-5 years’ experience in customer service (required)
• Certified in CPR (Adult, Child, Infant), AED, and First Aid
• Must be able to work full time hours and one weekend day
• Must be goal driven and showcase ability to meet deadlines
• Must be a creative problem-solver and solutions oriented
• Must demonstrate impeccable follow through
• Must be able to communicate effectively with team members and families
• Must maintain a calm demeanor during periods of high volume or unusual events to keep the facility operating efficiently while still setting a positive example
• Must demonstrate a professional and confident demeanor with team members and families
• Must be able to lead by example and create a positive and fun working environment

• We offer competitive compensation and offer a bonus program because we like to reward hard work. 
• Stable hours. Get the hours you need. Best of all, get those hours while working in a fun and positive workplace.
• Additional benefits. We offer medical, dental, vision, disability, life insurance, and 401K. We provide company sponsored events, incentive programs, team building events, appreciation days, and more. 

Our Mission

We’re looking for team members who are passionate about making a difference in children’s lives through swimming. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique.

Our Culture

Our goal has always been to have more fun at work than at home. I know it sounds outrageous, but it’s true! We like to bring on people that like to have fun and share common interests with those around them. The “real you” is what we’re looking for. Your personality traits and talents are what help us to connect with our families. You will not feel like you’re punching the clock with this job.

Check Us Out Here: www.waterworksswim.com